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DRIVEDX ALTERNATIVE INSTALL
Another thing: He seriously thought that I can't install High Sierra at all on my Mac because of the Fusion Drive – not realizing that it is only the new filesystem I have to live without. (I don't even believe that his claim is valid at all, but I am not TOO deep into spinning hard drive technology so I'll give him the benefit of the doubt here.) He simply thought that a program like DriveDX let the drive permanently spin like hell, writes on it or whatever. data from my hard drive every 12 hours and I am starting to experience serious data lost which is a complete other thing than "some bad sectors are normal". However, I knew what I was talking about and explained to him that all DriveDX does it my case is to read the S.M.A.R.T. They always have to keep calm and friendly even with those idiots. Another customer on my left demanded to open his MacBook himself right at the bar. I know that they are a lot of people coming to the genius bar which absolutely have NO clue, but feel unbelievable smart and demand ridiculous fixes for their own faults – my Genius had a guy just before me who wanted to get his money back for his six-month (!) old one without ANY technical problems (he claimed that he has heard that Apple does this and that you can just give it back, even after months.). He simply didn't know what he was talking about and that was the only thing - together with "some bad sectors are normal" comment - which made me angry. I'm glad that the HDD gets replaced though. status by DriveDX does nothing else than wearing out the drive even faster. Changing it will take another two or three weeks (!) after delivery as they are very busy at the moment.ĭefinitly my worst Apple Care experience by now – especially as the genius wanted to get rid of me by telling that some bad sectors are normal and that reading out the S.M.A.R.T. They are now ordering the new 3TB hard drive. "Never saw something like that", the Apple genius said. They both came back and the manager already started explaining to me why they can't do that when suddenly the second test gave an error on the hard drive. While the test was running, he went talking to the manager if Apple was willing to pay chaging the hard drive although the diagnostic doesn't justify that. He already wanted to send me back, then ran another specific hard drive test, claiming: "but this will give the same result". The genius told me that there is nothing they can do in this case as they have to rely on their own diagnostic program and can't accept third-party app error messages (which I would understand if the Apple diagnostic would be as accurate as those). Explained the problem, showed the "S.M.A.R.T status: Failing" from my two third-party programs, bad sectors and even data loss on unrepairable bad sectors (which CCC couldn't copy and recreate because of this) - but the Apple diagnostic test said: Everything fine. Just coming back from the Apple Store - what a ride. Thanks in advance for any help, highly appreciated! Would be some other thing if I was able to replace it myself, but built in my iMac, it's a different thing. I would really hate to have my HDD crashed only some weeks after AppleCare expires, especially in this case with "announcement". status failures read out by DriveDx (and probably other third-party apps, too) - or won't they accept to replace the drive as long as their own diagnostic program (which I guess isn't more detailled at the Genius bar) gives a red alert or I already experience "physical" HDD problems? Any tips for a good argumentation here? status and using "First Aid" on Disc Utility, I don't get any errors/warnings (yet).Īs my AppleCare is about to expire soon: Will Apple replace my hard drive based on the Advanced S.M.A.R.T. However when using the Apple hardware test (booting with "D" key pressed), looking up About This Mac – System Report - SATA/SATA Express - S.M.A.R.T. Two days ago, I got a DriveDx warning that the 3.0TB HDD part of my fusion drive is dying ("Advanced S.M.A.R.T. Maybe somebody can help me with this: AppleCare on my almost three-year old iMac with Fusion drive ends in about a month, at the end of October.
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